Reference

Terms, Access Account Rules

We operate fb7 for players in eligible Bangladesh regions where local law permits online betting and casino play. This page covers how we handle accounts, deposits through bKash, Nagad and Rocket, withdrawals, data security, and the terms that apply when you open an account…

Bangladesh regionsAccount termsPayment handlingData securitySupport contact
fb7 Terms, Access Account Rules
POLICY CONTACT

How to Reach Us on Legal Matters

If you have questions about our terms, need to submit identity documents for withdrawal verification, want to request a copy of your account data, or wish to close your account, our support team handles all policy and compliance queries. We respond to live chat messages within a few hours during peak periods and aim to resolve document-review requests within one business day.

Live Chat Open the chat bubble on any page to ask about account terms, document upload, or withdrawal status. Our agents see your account history and can explain verification steps or flag queries to our compliance desk.
Email Support Send your policy question, data request or account closure notice to the support email shown in your account dashboard. Attach any documents as PDFs or JPGs; we reply with next steps or a confirmation reference number.
Help Centre Browse our FAQ articles on account verification, withdrawal rules, Deposit references and responsible use. Each article links to the relevant contact channel if you need further help after reading the guide.
DATA & SECURITY

How We Handle Your Information

We collect your mobile number, email, national ID details and payment history to operate your account, process deposits and withdrawals, and meet anti-fraud requirements. All personal data is stored on servers with encryption at rest; payment card details are never saved on our systems because we route bKash, Nagad and Rocket transactions through certified aggregators who handle tokenisation. We use session cookies to keep you logged in and analytics cookies to measure page performance; you can disable non-essential cookies in your browser settings. We retain account records for five years after closure, then delete them unless a legal hold or dispute requires longer retention.

Data Collection

We log your registration details, deposit and withdrawal transactions, game-round history, login IP addresses and device fingerprints to prevent duplicate accounts and detect suspicious patterns. This data stays internal and is not sold to third parties.

Cookie Use

Session cookies keep you signed in; analytics cookies from our platform measure page load times and button clicks so we can improve navigation. You can block third-party cookies in your browser without affecting account access or deposit flow.

Account Security

We send an OTP to your registered mobile number each time you log in from a new device. Enable two-factor authentication in account settings to require that OTP for every login, even on recognised devices. Change your password monthly for best protection.

Data Requests

Email our support desk to request a full export of your account data, to update incorrect personal details, or to permanently delete your account and all associated records. We process export requests within three business days and deletion requests within seven days.

Legal & Account Policy FAQ

You may open an account if online betting and casino play are permitted under the laws of your specific region within Bangladesh. We do not guarantee service availability; you confirm eligibility when you register and accept full responsibility for compliance with local statutes.

Before your first withdrawal, upload a clear scan or photo of your national ID or passport and a selfie holding that document. Our compliance team reviews submissions within one business day; once approved, future withdrawals process automatically to your verified mobile wallet or bank account.

We retain your registration details, transaction logs and game history for five years after you close your account, then delete them unless a legal dispute or regulatory investigation requires longer retention. You can request early deletion by contacting support, though some records may remain for audit purposes.

Yes. Email our support team to request a data export; we will send a CSV file containing your registration details, deposit and withdrawal history, game-round logs, and login timestamps within three business days. The file is password-protected and sent to your registered email address.

We monitor login IP addresses and payment geolocation. If we detect that you are accessing the platform from a jurisdiction where our services are prohibited, we will suspend your account, cancel pending bets, and return your deposited balance minus any processing fees. Winnings from play in restricted regions are forfeit.

Contact our support team via live chat or email and request account closure. Withdraw any remaining balance first; once closure is confirmed, your login credentials will be deactivated, and you will not be able to reopen the account or create a new one using the same mobile number or national ID.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.